Every problem, tracked to done.
Defects, snags and damage logged the moment they’re spotted and chased until they’re fixed, so the small thing doesn’t become the expensive thing.
Every defect, snag and bit of damage gets logged the second it’s spotted, against the job, with a photo, assigned to someone. It stays open and on the list until it’s actually fixed, so the snag spotted on Tuesday doesn’t become the callback you eat after handover. Every issue records whose fault it was, yours, the client’s or a supplier’s, and chases the back-charge until you’ve actually got the money back, so the damage someone else caused stops quietly coming out of your margin. And the paper trail (who raised it, when, with photos) means that when it gets heated you’ve got the facts, not a he-said-she-said.
The snag that didn’t make it to handover
A defect spotted on Tuesday and forgotten by Friday is a callback you eat. Log it against the job the second it’s seen, assign it, and it stays on the list until it’s actually fixed, not until someone remembers.
Back-charge whoever caused it
Damage someone else caused shouldn’t come out of your margin. Every issue records whose fault it was, and the back-charge gets chased until you’ve actually got the money back, so you stop quietly wearing other people’s mistakes.
A clear record when it gets heated
Who raised it, when, with photos and notes: every issue has a paper trail. When there’s a dispute over what was agreed, you’ve got the facts instead of a he-said-she-said.
Three steps, no faff.
Log it on the spot
Defect, snag or damage, captured against the job with photos.
Assign & chase
It stays open and on someone’s list until it’s fixed.
Close the loop
Fixed defects clear. Back-charges get chased till the money’s back.
Ready to run it properly?
Issues is one part of a system that does the whole job: quote to cash, end to end. Start your business pre-wired for your trade.
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